CRT-261 Exam Dumps | The Universal Container's customer support organization has implemented knowledge, knowledge centered

Home
Salesforce
Certification Preparation for Service Cloud Consultant
Salesforce.CRT-261.v2021-11-25.q122
Question 118

Valid CRT-261 Dumps shared by ExamDiscuss.com for Helping Passing CRT-261 Exam! ExamDiscuss.com now offer the newest CRT-261 exam dumps, the ExamDiscuss.com CRT-261 exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com CRT-261 dumps with Test Engine here:

Access CRT-261 Dumps Premium Version
(198 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 118/122

The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. What could the company do to address this situation? (choose 2)

A. Require agents to check a box on case when submitting a new suggested article

B. Measure & reward agents based on the # of new articles approved for publication

C. Measure & reward agents based on the # of new articles submitted for approval

D. Create a dashboard for articles submitted by agents & approved for publication

Correct Answer: C,D

Your email address will not be published. Required fields are marked *

Comment: *

Name: *

Email: *

Rating: *

Verification: *

Question List (122q): Question 1: UC wants to provide its 20 million customers with a portal w...; Question 2: Universal Containers requires that users have the ability to...; Question 3: The Universal Containers sales team has been so successful i...; Question 4: For which purpose should a contact center use visual workflo...; Question 5: Support Managers have requested the ability to provide real-...; Question 6: Using Import Wizard, how many Asset records can you import a...; Question 7: Which application will allow a client to enable Ideas on a p...; Question 8: Universal Containers is implementing the Salesforce Service ...; Question 9: Universal Containers is changing their case management syste...; Question 10: Universal Containers knows it will be adding new Cases at a ...; Question 11: Universal Containers Call Center Agents have limited visibil...; Question 12: Universal containers has implemented salesforce service clou...; Question 13: Universal Containers needs to provide contact center agents ...; Question 14: Universal containers is trying to reduce the amount of time ...; Question 15: Universal containers are developing a business continuity pl...; 2 commentQuestion 16: A Service Manager has recently implemented Salesforce Knowle...; Question 17: Universal Containers contact center has experienced an incre...; Question 18: Universal Containers wants to shorten the average call time ...; Question 19: UC wants to implement a Knowledge management process with th...; Question 20: A contact center manager is looking for ways to overall cost...; Question 21: What should a consultant recommend to ensure chat requests c...; Question 22: Which feature should a Consultant configure to allow global ...; Question 23: The Support Manager at Universal Containers is getting inacc...; Question 24: What are two design considerations for a Live Agent implemen...; Question 25: What method can NOT be leveraged to capture Cases in additio...; Question 26: Universal Containers is implementing an entitlement process ...; Question 27: Universal Container's agent's need to be more productive whe...; Question 28: Universal Containers (UC) is developing a strategy for suppo...; Question 29: Universal Containers' customer service technicians need to a...; Question 30: Which configuration item must be created when implementing L...; Question 31: Universal Containers (UC) is updating the Service Cloud cons...; Question 32: Universal Containers (UC) hired in an expansion of the conta...; Question 33: Universal Containers recently rolled out a Salesforce Knowle...; Question 34: Universal containers would like to implement a solution to h...; Question 35: Universal Containers needs to customize Salesforce to improv...; Question 36: After migrating from Knowledge to Lightning Knowledge, Autho...; Question 37: A client's Support Call Center has seen an increase in call ...; Question 38: Universal Containers initiates cases based on electronic tra...; Question 39: A Knowledge administrator has created an article for a promo...; Question 40: A customer has a detailed question about product functionali...; Question 41: Universal Containers has a service level agreement (SLA) wit...; Question 42: Universal Containers wants to allow customers to ability to ...; Question 43: How can a Contact Center Manager see which Service Represent...; Question 44: Universal Containers wants to track customer satisfaction (C...; Question 45: Which case submission process leverages Apex email services?...; 1 commentQuestion 46: Service Console users work on dozen of cases at one time, an...; Question 47: Which two advantages does Salesforce provide with the OpenCT...; Question 48: Using standard case management capabilities, what can be ema...; Question 49: Contact Center management must be notified whenever an Open ...; Question 50: A Global company requires public documents to be translated ...; Question 51: A company has implemented Salesforce Service Cloud. The comp...; Question 52: Why would customer upgrade from self-service to customer por...; Question 53: When support agents are working on a case, the support manag...; Question 54: Universal containers wants to provide its 20 million custome...; Question 55: UCs is implementing Salesforce Knowledge at its contact cent...; Question 56: KCS (knowledge centered support) what is it? Choose 2 Answer...; Question 57: Universal Containers plans to migrate data into SFDC from a ...; Question 58: Universal Containers' support management team has noticed an...; Question 59: Universal Containers has millions of customers in Salesforce...; Question 60: Universal Containers Executives want to see contact center m...; Question 61: Universal containers is migrating from a legacy system to th...; Question 62: UC has completed development and testing of its Service Clou...; Question 63: A support agent has a detailed question about product functi...; Question 64: Universal Containers has recently set up an email-to-case ch...; Question 65: All of the following objects may have a queue EXCEPT:...; Question 66: Which solution should a consultant recommend?...; Question 67: A Company sells two products, each with its own maintenance ...; Question 68: Universal Health supports medical kits that have been distri...; Question 69: What metrics should a contact center manager consider to mea...; Question 70: Universal Containers recently implement Service Cloud. The S...; Question 71: A company is planning for the migration of an existing knowl...; Question 72: Universal Containers wants to offer its customers interactiv...; Question 73: SLA says agent must respond within one hour, or if marked "u...; Question 74: Which metric influences customer satisfaction? Choose 2 answ...; 1 commentQuestion 75: Universal Containers wants articles to be suggested to agent...; Question 76: Support process: escalation queue if not responded in 2 hour...; Question 77: The manager of a large credit card contact center needs to u...; Question 78: Universal Containers (UC) wants to implement Service Cloud u...; Question 79: Service Representatives are complaining that their Lightning...; Question 80: What is a benefit of a customer community? Choose 2 answers....; Question 81: Universal Containers (UC) created a new mobile app that enab...; Question 82: Universal Containers' customer support management wants to p...; Question 83: A company has created a new onboarding process. An Agent mus...; Question 84: Universal Containers has recently implemented a Customer Com...; Question 85: A customer calls the service desk at Universal Containers. T...; Question 86: Field engineers often need to access current inventory level...; Question 87: Which Lightning Service Console feature should be used to en...; Question 88: Universal Containers runs a support operation with multiple ...; Question 89: Milestones can be added to which three Object types? Choose ...; Question 90: Which two configuration steps are required before Quick Acti...; Question 91: UC has a three-tiered contact center. Cases are routed to Ti...; 1 commentQuestion 92: Universal Containers wants customers to have the ability to ...; Question 93: Universal Containers has activated Email-to-Case functionali...; Question 94: Universal containers has implemented salesforce knowledge an...; Question 95: A company receives support requests through a variety of ema...; Question 96: Which Service Cloud tool requires the least agent involvemen...; Question 97: A case has not been closed even after 30 days, but those cas...; Question 98: Universal Containers has defined a set of steps that each Ca...; Question 99: Universal containers want to identify potential delays in th...; Question 100: Universal Containers wants to reduce the clicks a Customer S...; Question 101: A customer is planning a Service Cloud implementation. The c...; Question 102: Universal Containers wants to be able to assign cases based ...; Question 103: The Contact Center at Universal Containers wants to increase...; Question 104: The Service Manager at Universal Containers is concerned tha...; Question 105: Universal Containers wants to let its customers interact rea...; Question 106: Universal Containers is implementing a CTI solution for its ...; Question 107: Universal Containers wants to import articles from a previou...; Question 108: What are two benefits of deploying Knowledge in Customer Com...; Question 109: Which Search mechanism should be used to find Case Comments ...; Question 110: What solution should a consultant recommend while designing ...; Question 111: The lifecycle of a Knowledge article consists of five stages...; Question 112: Universal Containers wants to reduce incoming support phone ...; Question 113: UC has two customer service contact centers and each focuses...; Question 114: In the telesales contact center, Universal Containers has th...; Question 115: Universal Containers wants to display a history of all of to...; Question 116: What should a Consultant recommend to ensure Live Agent chat...; 1 commentQuestion 117: Universal Containers recently deployed a Salesforce Knowledg...; Question 118: The Universal Container's customer support organization has ...; Question 119: What is a common deflection technique to reduce the number o...; Question 120: From any queue list view, users can take ownership of one or...; Question 121: The Universal Containers Contact Center has Customer Support...; Question 122: A Service Consultant has been asked to design a solution for...

[×]

Download PDF File

Enter your email address to download Salesforce.CRT-261.v2021-11-25.q122.pdf

Email:

Disclaimer:
Freecram doesn't offer Real GIAC Exam Questions. Freecram doesn't offer Real SAP Exam Questions. Freecram doesn't offer Real (ISC)² Exam Questions. Freecram doesn't offer Real CompTIA Exam Questions. Freecram doesn't offer Real Microsoft Exam Questions.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Freecram material do not contain actual actual Oracle Exam Questions or material.
Microsoft®, Azure®, Windows®, Windows Vista®, and the Windows logo are registered trademarks of Microsoft Corporation.
Freecram Materials do not contain actual questions and answers from Cisco's Certification Exams. The brand Cisco is a registered trademark of CISCO, Inc.
CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Freecram does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. Freecram does not own or claim any ownership on any of the brands.

Question 118/122

LEAVE A REPLY

Download PDF File