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Exam Code: | CRT-261 |
Exam Name: | Certification Preparation for Service Cloud Consultant |
Certification Provider: | Salesforce |
Free Question Number: | 95 |
Version: | v2025-04-12 |
Rating: | |
# of views: | 702 |
# of Questions views: | 20797 |
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No.# A. Articles can be sent to customers using macros. https://help.salesforce.com/s/articleView?id=service.macros_supported_knowledge_actions.htm&type=5
Lightning email templates could also be made to work but is less flexible. The keywords are "easier" and "faster" which are more related to macros than the other options.
No.# A and D. Multiple articles record types can be imported in the same CSV. https://help.salesforce.com/s/articleView?id=000384025&type=1 (Prepare .csv file for import into Lightning Knowledge)
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