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Exam Code:	CRT-261
Exam Name:	Certification Preparation for Service Cloud Consultant
Certification Provider:	Salesforce
Free Question Number:	95
Version:	v2025-04-12
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# of views:	721
# of Questions views:	21079
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Recent Comments (The most recent comments are at the top.)

sf student - Aug 25, 2025

No.# A. Articles can be sent to customers using macros. https://help.salesforce.com/s/articleView?id=service.macros_supported_knowledge_actions.htm&type=5
Lightning email templates could also be made to work but is less flexible. The keywords are "easier" and "faster" which are more related to macros than the other options.

sf student - Aug 19, 2025

No.# A and D. Multiple articles record types can be imported in the same CSV. https://help.salesforce.com/s/articleView?id=000384025&type=1 (Prepare .csv file for import into Lightning Knowledge)

Alvis - Jul 23, 2025

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