CRT-261 Exam Dumps | to help service agents more accurately respond to cases universal containers wants a list of relevant

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Question 25/95

to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case record page.

A. Add the knowledge related list to the case record page

B. Add the knowledge tab to the service console

C. Add knowledge component to case record page

D. Add knowledge data categories to each case

Correct Answer: C

Adding knowledge component to case record page is a solution that can enable Universal Containers to display a list of relevant knowledge articles on case record page. Knowledge component is a Lightning component that allows agents to search, view, and attach articles to cases from the case record page.
Knowledge component also shows suggested articles based on the case information and the agent's profile.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component.
htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_component_suggested.
htm&type=5

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