CRT-261 Exam Dumps | What should a consultant recommend service agents use?

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Salesforce.CRT-261.v2025-04-12.q95
Question 85

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Question 85/95

What should a consultant recommend service agents use?

A. Einstein Next Best Action Strategy Guilder.

B. History tab on the Actions & Recommendations comporent.

C. Paused now interviews Lightning Component.

D. Recommendation Strategy Metrics related list.

Correct Answer: B

The History tab on the Actions & Recommendations component is a feature that service agents can use to review the actions they have taken on a case, such as applying macros, sending emails, or updating fields. The History tab also shows the outcome of each action, such as success, failure, or partial success. This helps agents keep track of their progress and troubleshoot any issues. Verified References: : Review Your Actions History

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