CRT-261 Exam Dumps | Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm

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Question 63

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Question 63/95

Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple How should the consultant recommend an agent launch a swarm?

A. Dynamic Form

B. Apex Trigger

C. Quick Action

D. Scheduled flow

Correct Answer: C

A quick action is the recommended way to launch a swarm in Slack from Service Cloud, because it allows agents to create a Slack channel, invite experts, and share case details with one click. A quick action can be added to the case page layout or the case feed2 Verified References: 2: Create a Swarm in Slack

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