CRT-261 Exam Dumps | the support manager at universal containers wants to see monthly historical metrics for first call resolution

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Salesforce.CRT-261.v2025-04-12.q95
Question 95

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Question 95/95

the support manager at universal containers wants to see monthly historical metrics for first call resolution by call center and agent. Which reporting should consultant recommend

A. DynamicDahsbaord by Call Center

B. Reporting Snapshots by call center

C. Report Subscriptions by call center

D. Case report grouped by call center

Correct Answer: B

Reporting Snapshots by call center is a reporting tool that can enable the support manager at Universal Containers to see monthly historical metrics for first call resolution by call center and agent. Reporting Snapshots allow administrators to capture point-in-time data from reports and store them as records in custom objects. These records can then be used to create historical trending reports that show how data changes over time. Verified References: : https://help.salesforce.com/s/articleView?id=sf.reporting_snapshots_overview.
htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.reporting_snapshots_create.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.reporting_snapshots_trending.htm&type=5

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