CRT-261 Exam Dumps | Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer

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Question 75/95

Cloud Kicks (CK) provides varying levels of support based on the customer's Service Contract. For customer with a Gold Service Contract, agents must provide a response to each customer contact witin the 24 hours. CK plans to use Milestones.
What is the recommended Milestone Recurrence Type to meet the requirements?

A. No Resource

B. Sequential

C. Independent

D. Auto-Add

Correct Answer: C

Independent is the recommended Milestone Recurrence Type to meet the requirements, because it allows CK to create a milestone that recurs every time a customer contacts them, regardless of whether the previous milestone was completed or not. Independent recurrence type ensures that each customer contact has a 24- hour response time milestone, and that any violation of the milestone is tracked separately. Verified References: : Milestone Recurrence Types

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