CRT-261 Exam Dumps | Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined

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Question 87/95

Cloud Kicks is planning to use Case Teams to help swarm on difficult issues. Support agents can use predefined Case Teams to add specialists on a Case. Specialists need to be able to view Cases and add related records to the Case.
What is the recommended level of Case Access for the Case Team Rote?

A. Read Only

B. Visible in Portal

C. Private

D. Read/Write

Correct Answer: D

Read/Write is the recommended level of Case Access for the Case Team Role. Case Access is a setting that determines what level of access users have to cases that they are added to as case team members. Read/Write access allows users to view and edit cases and related records, such as activities or attachments. Read/Write access can help specialists collaborate on cases and provide solutions. Verified References: : https://help.
salesforce.com/s/articleView?id=sf.case_teams_overview.htm&type=5 : https://help.salesforce.com/s
/articleView?id=sf.case_teams_access_levels.htm&type=5

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