CRT-261 Exam Dumps | The Universal Containers sales team has been so successful in signing new customers that the support

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Salesforce.CRT-261.v2025-04-12.q95
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Question 65/95

The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

A. Limit Customers to 5 Cases per day.

B. Provide a self-help Customer Community.

C. Add more support phone lines.

D. Ask sales reps to respond to support Cases

Correct Answer: B

Adding more support phone lines is a solution that can address the problem of the support team being unable to provide same-day customer assistance due to high demand. Adding more support phone lines can increase the capacity and availability of the support team to handle incoming calls from customers. This can reduce the wait time and improve customer satisfaction. Verified References: : https://help.salesforce.com/s/articleView?
id=sf.service_phone_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
service_phone_setup.htm&type=5

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