CRT-261 Exam Dumps | Universal Containers email policy requires that all email traffic remain within its firewall. Currently,

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Question 28/89

Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones.
Which solution should a consultant recommend?

A. Web-to-Case

B. Email-to-Case

C. Salesforce for Outlook

D. On-Demand Email-to-Case

Correct Answer: B

Explanation
Email-to-Case is a solution that can meet the requirement of Universal Containers' email policy that requires all email traffic to remain within its firewall. Email-to-Case allows administrators to set up an email service that runs on their own servers and converts email messages into cases in Salesforce. Email-to-Case does not require any email messages to be sent or received outside the company's firewall, unlike On-Demand Email-to-Case. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_email_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_email_email2case.htm&type=5

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