CRT-261 Exam Dumps | Which search mechanism should be used to find case comments from within the lightning service console?

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Question 51

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Question 51/89

Which search mechanism should be used to find case comments from within the lightning service console?

A. Search utility component

B. Comment search component

C. Comments list view

D. Global search

Correct Answer: D

Explanation
Global search is a search mechanism that allows users to find records and information across multiple objects and fields in Salesforce. Global search can be used to find case comments from within the Lightning Service Console by entering keywords in the search box and selecting Case Comments from the drop-down list. Users can also filter the search results by fields such as case number, case owner, or comment date. Verified References: Service Cloud Consultant Certification Guide & Tips, Find What You Need with Search

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