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Question 84/89
Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?
Correct Answer: B
Explanation
Generating continuous feedback from the project team, and adjusting the requirements and deliverables accordingly is a key principle of Agile methodology. It allows for iterative and incremental development, which can lead to a successful implementation of Service Cloud. Verified References: :
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-principles :
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-methodologies
Generating continuous feedback from the project team, and adjusting the requirements and deliverables accordingly is a key principle of Agile methodology. It allows for iterative and incremental development, which can lead to a successful implementation of Service Cloud. Verified References: :
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-principles :
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics/agile-basics-methodologies
- Question List (89q)
- 1 commentQuestion 1: What are three considerations when adding a report chart to ...
- Question 2: Universal Containers 'IT policy prevents third-party softwar...
- Question 3: Universal Containers is migrating from Classic Knowledge to ...
- Question 4: Universal Containers wants to be able to assign cases based ...
- Question 5: Ursa Major Solar sends service technicals to customer locati...
- Question 6: Ursa Major Solar sells industrial equipment and privide supp...
- Question 7: Universal Containers runs a support operation with multiple ...
- Question 8: Universal Containers wants to reduce the clicks a Customer S...
- 1 commentQuestion 9: Universal Containers recently implement Service Cloud. The S...
- Question 10: Cloud Kicks wants to view cases resolved on the nrst cal. Pe...
- Question 11: If a Case cannot be resolved after Tier 1 has performed thei...
- Question 12: Cloud Kicks uses the Service Console, Service agents freguen...
- Question 13: Cloud Kicks (CK) plans to use Queues for case management. CK...
- 1 commentQuestion 14: Cloud Kicks (CK) provides support 24 hours a day, 7 days a w...
- Question 15: A consultant has been hired to integrate a client's phone sy...
- Question 16: Universal Containers has been testing an updated Service Con...
- 1 commentQuestion 17: Cloud Kicks is migrating from an external knowledge base to ...
- Question 18: Cloud Kicks wants to easily tum social network posts into ca...
- Question 19: Universal Containers wants to implement a customer service c...
- Question 20: Universal Containers has tested skills-based routing in a sa...
- Question 21: Service Representatives are complaining that their Lightning...
- Question 22: Universal Containers wants Service Console users to be able ...
- Question 23: AW Computing sells and supports personal computers and print...
- Question 24: Cloud Kicks (CK) has service agents based in North America a...
- Question 25: A Service Representative transfers a Live Agent Chat to anot...
- Question 26: Universal Containers is using the Lightning Service Console ...
- Question 27: The contact center at Universal Containers offers support th...
- Question 28: Universal Containers email policy requires that all email tr...
- Question 29: Cloud Kicks is preparing to migrate to Service Cloud from an...
- Question 30: A manager has noticed an increase in average case age. This ...
- Question 31: Cloud Kicks use a Console App to support users. Service agen...
- Question 32: Universal Containers would like for article to be different ...
- Question 33: Universal Containers' support management team has noticed an...
- Question 34: The VP of Service at Universal Containers wants to make it e...
- 1 commentQuestion 35: Cloud Kicks (CK) has created hundreds of Knowledge articles ...
- Question 36: Universal conatiners has determined that case list views are...
- Question 37: Universal Containers (UC) hired in an expansion of the conta...
- Question 38: Cloud Kicks uses Service Cloud and Slack. For difficult case...
- Question 39: Universal Containers is planning to provide different levels...
- Question 40: Cloud Kicks is preparing to support customers through SMS te...
- Question 41: Universal containers is looking for ways to provide more pro...
- Question 42: Which feature should a Consultant recommend to allow a Tier ...
- Question 43: Universal Containers (UC) wants to automate the process of c...
- Question 44: Universal containers is trying to reduce the amount of time ...
- Question 45: Milestones can be added to which two Object types? Choose 2 ...
- Question 46: As part of a new salesforce knowledge implementation, Univer...
- Question 47: what should a consultant recommend to ensure chat request co...
- Question 48: When Service Reps view a Case, they often need to see the Ca...
- Question 49: As part of a new Salesforce Knowledge implementation, Univer...
- Question 50: What approach should a Consultant use to ensure that Knowled...
- Question 51: Which search mechanism should be used to find case comments ...
- Question 52: The Vice President (VP) of Customer Support for Universal Co...
- 1 commentQuestion 53: Universal Containers has completed development and testing o...
- Question 54: Which Search mechanism should be used to find Case Comments ...
- Question 55: Universal Containers (UC) has deployed a call center using o...
- Question 56: Which feature should a consultant recommend to allow a tier ...
- Question 57: A company has implemented Salesforce Service Cloud. The comp...
- Question 58: Universal Containers (UC) is updating the Service Cloud cons...
- Question 59: A Contact Center Manager is implementing a new customer care...
- Question 60: Universal Containers (UC) wants to schedule for repair servi...
- Question 61: Ursa Major Solar cells highly technical products that requir...
- Question 62: Metrics show that Universal Containers has a high call aband...
- Question 63: The Universal Containers sales team has been so successful i...
- Question 64: Cloud Kicks is preparing to deploy Omni-Channel Resolutin to...
- Question 65: A recent analysis of cases at Cloud Kicks (CK) revealed a hi...
- Question 66: Cloud Kicks (CK) provides varying levels of support based on...
- Question 67: UC has created permission sets granting access to object and...
- Question 68: Universal Containers wants to import an external knowledge b...
- Question 69: universal containers receives partner data in excel format.t...
- Question 70: universal containers is implementing a customer community to...
- Question 71: Universal Containers wants to help customers resolve issues ...
- Question 72: A recent analysis of agent performance on chat-related cases...
- Question 73: Universal Containers recently rolled out a Salesforce knowle...
- 1 commentQuestion 74: The support manager at universal containers has noticed an i...
- Question 75: Cloud kicks needs a way for external customers to easily cre...
- Question 76: service representatives are complaining that their lightning...
- Question 77: Cloud Kicks (CK) has recently started using Entitlements wit...
- Question 78: Which two capabilities of Lightning Knowledge ensure accurat...
- Question 79: universal Containers (UC) hired agents in an expansion of th...
- 1 commentQuestion 80: Cloud Kicks (CK) is a global company with multiple product l...
- Question 81: Cloud Kicks (CK) has a service performance aasnboard to mara...
- Question 82: Universal Containers wants to notify Support Managers when a...
- Question 83: Which two areas can an Administrator make Open CTI features ...
- Question 84: Universal Containers (UC) wants to implement Service Cloud u...
- Question 85: Universal Containers wants to notify Support Managers when a...
- Question 86: Field engineers often need to access current inventory level...
- Question 87: Cloud Kicks pride support to customers across the workd and ...
- Question 88: Cloud Kicks has implemented a review process for all new kno...
- Question 89: Universal Containers wants to maintain Service Level Agreeme...
