CRT-261 Exam Dumps | Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit

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Salesforce.CRT-261.v2024-07-31.q89
Question 71

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Question 71/89

Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

A. Allow Comments on Knowledge articles.

B. Implement Case Assignment Rules.

C. Enable Chat in an Experience Cloud site.

D. Create a self-service Help Center.

Correct Answer: D

Explanation
Creating a self-service Help Center is a good way to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information. A self-service Help Center is an Experience Cloud site that provides customers with access to Knowledge articles, case management, and other features.
Customers can search for articles that answer their questions, rate and comment on articles, and create cases if they need further assistance. Verified References: Create a Self-Service Help Center

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