CRT-261 Exam Dumps | Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands

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Salesforce.CRT-261.v2024-07-31.q89
Question 29

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Question 29/89

Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

A. Knowledge Only User

B. Satesforce

C. WDC Only User

D. Salesforce Platform

Correct Answer: A

Explanation
Knowledge Only User is the recommended license for the specialists who will create and manage knowledge articles in Salesforce. Knowledge Only User is a user license that allows users to access and use Salesforce Knowledge, but not other standard Salesforce objects or features. Knowledge Only User is a cost-effective license for users who only need to work with knowledge articles. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.users_license_types_knowledge.htm&type=5

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