CRT-261 Exam Dumps | Universal Containers wants to notify Support Managers when a new case has been untouhed for more than

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Salesforce.CRT-261.v2024-07-31.q89
Question 82

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Question 82/89

Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.
Which approach should a consulatant implement?

A. Define case auto-response rules.

B. Use Flow Builder to create a flow with a scheduled path.

C. Establish case assignment rules.

D. Configure case escalation rules.

Correct Answer: D

Explanation
Configuring case escalation rules is an approach that can notify support managers when a new case has been untouched for more than two business days. Case escalation rules are tools that allow administrators to define the conditions and actions for escalating cases to higher-level agents or managers. Case escalation rules can help ensure that cases are handled in a timely and efficient manner. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_escalation_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_escalation_create.htm&type=5

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