CRT-261 Exam Dumps | Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support

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Salesforce.CRT-261.v2024-07-31.q89
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Question 18/89

Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.
What is the recommended license to meet the requirement?

A. Service Cloud User feature license

B. Einstein Reply Recommendations

C. Einstein Social Insights add-on

D. Social Service Pro add-on

Correct Answer: D

Explanation
Social Service Pro add-on is the recommended license to meet the requirement, because it allows CK to turn social network posts into cases and respond to customer complaints on Facebook, Twitter, and Instagram.
Social Service Pro add-on is an extension of Social Customer Service that enables CK to monitor multiple social accounts, filter posts by keywords or sentiment, and automate case creation and assignment. Verified References: : Social Service Pro Overview

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