CRT-261 Exam Dumps | Cloud Kicks wants to view cases resolved on the nrst cal. Pecs nave been trainee to use Save & Close

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Question 10/89

Cloud Kicks wants to view cases resolved on the nrst cal. Pecs nave been trainee to use Save & Close when creating a Case. An existing Closed Case repot must be modified to show ftrst call resolution.
What is the recommendeo report change to meet the requirements7

A. Filter or Cosed When Created equals true

B. Filter on Status equals Ctosea Resolved

C. Filter where Dete/Time Opened equals Created Date

D. Filter where Closed Date equals Created Date

Correct Answer: A

Explanation
Filtering on Closed When Created equals true is a report change that can show first call resolution. Closed When Created is a field on the Case object that indicates whether the case was closed when it was created, meaning it was resolved on the first call. Filtering on this field will show only the cases that were closed on the first call. Verified References: : https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.reports_filtering.htm&type=5

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