CMQ-OE Exam Dumps | Which of the following steps should a company lake to improve its customer satisfaction levels?

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Certified Manager of Quality/Organizational Excellence Exam
ASQ.CMQ-OE.v2024-09-12.q173
Question 87

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Question 87/173

Which of the following steps should a company lake to improve its customer satisfaction levels?

A. Increase sales or marketing visits to customers

B. Establish a process improvement team in manufacturing

C. Collect data to determine which areas need attention

D. Design policies to improve customer satisfaction

Correct Answer: C,D

Customer satisfaction is crucial for any organization. Here are the steps a company can take to improve customer satisfaction:
* Collect Data: Organizations should not assume they know what the customer wants. Instead, they should gather data through customer surveys, focus groups, and other methods. This helps identify areas that need improvement.
* Design Policies: Organizations should create policies and practices that prioritize customer satisfaction.
* These policies can address various aspects, such as product quality, service delivery, and responsiveness.
Remember that customer satisfaction is an ongoing process, and organizations must continuously monitor and adapt to meet customer needs12.
References:
* What is Customer Satisfaction? | ASQ
* Measuring and Managing Customer Satisfaction: ISO 9001:2015 and Beyond | ASQ
* Improving Your Measurement of Customer Satisfaction | ASQ

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