CMQ-OE Exam Dumps | A quality inspector who has worked in the quality assurance department for five years goes to the quality

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Certified Manager of Quality/Organizational Excellence Exam
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Question 163

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Question 163/173

A quality inspector who has worked in the quality assurance department for five years goes to the quality manager and asks what is necessary to advance into a p as a quality If the y has adopted a TQM approach, the quality manager should respond in which of the following ways?

A. "You will need to get more training to increase your skills"

B. ''We should meet to discuss your needs and desires and a specific attainment plan.

C. "We should talk with a representative in the Human Resources Department about positions in that area."

D. "You are doing a great job where you are, and you should have no problem advancing in the organization."

Correct Answer: B

When an employee expresses interest in advancing their career, especially within a Total Quality Management (TQM) approach, it is essential to engage in a constructive conversation. The quality manager should encourage open communication and explore the employee's aspirations, skills, and development needs. By suggesting a meeting to discuss needs and desires, the manager can create a personalized plan that aligns with the employee's goals and organizational requirements. This approach fosters employee engagement, professional growth, and strategic alignment within the TQM framework2.
References:
* ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition (Page 1)
* ASQ Certified Manager of Quality/Organizational Excellence

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