The balanced scorecard is a strategic management tool that views the organization from different perspectives.
One of these perspectives is the Learning and growth perspective, which focuses on how the organization fosters ongoing change and continuous improvement. Measures related to employee development, training, and retention fall under this perspectiveRetention numbers specifically reflect the organization's ability to retain skilled and valuable employees, which contributes to long-term success and growth12.
References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition, Russell T. Westcott (Editor), ASQ Quality Press, 2013. 2: What is a Balanced Scorecard? BSC Quality Example | ASQ