CMQ-OE Exam Dumps | A recent employee survey included individual comments indicating that some employees are having to decide

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Certified Manager of Quality/Organizational Excellence Exam
ASQ.CMQ-OE.v2024-09-12.q173
Question 34

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Question 34/173

A recent employee survey included individual comments indicating that some employees are having to decide whether to follow a written procedure or do something contrary to procedure b their supervisor or manager told them to do it differently. In this situation, the first action the quality manager should take is to

A. discuss the matter with the quality council or senior management

B. discuss the matter with mid-level managers

C. initiate appropriate changes to the procedures being violated

D. quantify and verify the survey findings

Correct Answer: A

When faced with conflicting information between written procedures and instructions from supervisors or managers, the quality manager should engage in open communication. Discussing the matter with mid-level managers allows for clarification, understanding the context, and addressing any discrepancies. It is essential to seek alignment and resolve conflicts through effective communication within the organization. Once the issue is understood, appropriate actions, such as updating procedures or providing additional guidance, can be taken1.
References:
* ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition (Page 1)

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