When creating a written process, it is essential to start by defining the current process. This step includes mapping out the process flow, identifying key activities, subprocesses, and decision points. By documenting the existing process, the process owner gains insights into how work is currently performed, which serves as a foundation for improvement efforts. Once the current process is well understood, subsequent steps can focus on analyzing and improving it1.
References: 3. ASQ Certified Manager of Quality/Organizational Excellence Certification Preparation Course Handbook. Available at ASQ Certified Manager of Quality/Organizational Excellence Certification Preparation.