CMQ-OE Exam Dumps | A few weeks ago. an internal quality auditor for a company completed an audit in one area of the quality

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Certified Manager of Quality/Organizational Excellence Exam
ASQ.CMQ-OE.v2024-09-12.q173
Question 36

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Question 36/173

A few weeks ago. an internal quality auditor for a company completed an audit in one area of the quality system. Two corrective action requests (CARs) resulted from the audit. The supervisor of quality audits voided the two C'ARs without giving the auditor any substantial reason for the action, and the auditor has since fallen behind schedule on performing other audits. In this situation, the quality manager should take which of the following steps first?

A. Retrain the supervisor

B. Reinstate both voided CARs

C. Discuss the voided CARs with the supervisor and the auditor

D. Revise the policies and procedures tor CARs

Correct Answer: C

The initial step should focus on communication and understanding the rationale behind the decision to void the CARs. This approach aligns with effective conflict resolution and ensures that all parties understand the reasons for decisions, which is crucial for maintaining the integrity of the quality management system.
Addressing this issue directly with the individuals involved helps to clarify misunderstandings and ensures that corrective actions are handled appropriately in line with quality management principles.
References:
* ISO 9001:2015, specifically clauses related to leadership and commitment (clause 5), and nonconformity and corrective action (clause 10.2), would guide this approach.
* General principles of quality management emphasize communication and the resolution of discrepancies in the handling of audits and corrective actions.

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