Quality Function Deployment (QFD) is a structured approach that helps organizations translate customer needs and requirements into specific product or service features. It involves cross-functional teams working together to identify customer requirements, prioritize them, and align them with design, manufacturing, and other processes. QFD ensures that customer needs are considered throughout the product development or service improvement process, resulting in better alignment between customer expectations and organizational capabilities2.
References:
* ASQ Certified Manager of Quality/Organizational Excellence
* ASQ Certified Manager of Quality/Organizational Excellence