When preparing to negotiate with a current supplier, it is essential to identify critical performance issues. By understanding the supplier's performance metrics, quality, and reliability, the customer can assess the supplier's ability to meet their requirements. This information allows the customer to negotiate from an informed position, addressing any deficiencies or areas for improvement. Statistical process control (SPC) and reviewing warranty claims are valuable tools, but they do not directly address negotiation preparation. Writing a sample contract may be part of the negotiation process, but it is not the primary way to prepare for negotiations12.
References:
* ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge.
* ASQ Certified Manager of Quality/Organizational Excellence Certification Handbook12.