According to Juran's philosophy on quality management, the critical element present in all corporate successes and absent in most failures is top management involvement. Juran emphasized that for quality initiatives to be successful, there must be a genuine commitment from top-level management. Without this commitment, efforts towards quality improvement are likely to be ineffective. The Juran Trilogy, which includes quality planning, quality control, and quality improvement, advocates for a company-wide dedication to quality, driven by a top-down approach where leadership plays a pivotal role in managing for quality excellence.
References:
* The Management Theory of Joseph Juran1
* The Juran Excellence Model2
* Joseph Juran: Founder of many of the key quality management programs3