The first activity in strategic planning for quality training is to identify the organization's needs. This involves understanding the strategic direction of the organization and aligning the training objectives with the organizational goals and objectives. It is essential to determine what skills, knowledge, and competencies are required to achieve the organization's strategic goals, which will then guide the identification of learners' needs and the selection of appropriate instructional strategies.
References:
* ASQ Manager of Quality/Organizational Excellence Handbook1
* Strategic Quality Management - Meirc Training & Consulting2
* Introduction to Quality Management | ASQ3