CMQ-OE Exam Dumps | Which of the following actions will help transform the culture of a traditional organisation to one that

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Question 88

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Question 88/173

Which of the following actions will help transform the culture of a traditional organisation to one that supports a total quality philosophy?

A. Surveying internal customers and external end-users to determine product successes and failures

B. Recognizing employees as collaborators in a network of interrelated processes

C. training individual employees to be able to fulfill functional roles anywhere in the organization

D. Rewarding the top performing individuals, departments, and divisions in their competition

Correct Answer: B

Recognizing employees as collaborators in a network of interrelated processes is essential for fostering a total quality philosophy within an organization. When employees are seen as active participants in the overall system, they are more likely to contribute their expertise, engage in continuous improvement efforts, and work together to achieve quality goals. This approach emphasizes teamwork, shared responsibility, and a holistic view of organizational processes, aligning with the principles of total quality management. By recognizing employees' contributions and involving them in decision-making, organizations can create a culture that values quality and encourages collaboration12.
References:
* The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
* Furterer, S. L., & Wood, D. C. (2021). The ASQ Certified Manager of Quality/Organizational Excellence Handbook (5th ed.). ASQ Quality Press.12

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