* Zero defects is an aspirational goal requiring rigorous and proactive quality management. It's not achieved through reactive measures like final inspection.
* Data-driven decision-making is fundamental to the CMQ/OE body of knowledge. A zero-defect approach demands collecting, analyzing, and acting upon data to identify root causes of errors and to drive continuous improvement within processes.
* Customer satisfaction surveys, while important, are feedback tools. They highlight issues but don't inherently prevent defects.
* Internal audits help assess process conformance but aren't the primary driver of zero defects.
References:
* ASQ CMQ/OE Handbook, Section III: Leadership (particularly Leadership Systems and Processes)
* ASQ CMQ/OE Handbook, Section IV: Strategy (focus on data-driven strategies)