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The first step to establishing a supplier certification program is to
Correct Answer: D
* Establishing a clear purpose, scope, and responsibilities is the foundation of any successful program, including supplier certification. This ensures alignment, ownership, and effective implementation. * Developing a requirements manual (A) and establishing an audit schedule (B) are critical steps, but they come after the initial program framework is defined. * Identifying existing suppliers (C) is part of the broader supplier selection and evaluation process but doesn't establish the certification program itself. References: * ASQ CMQ/OE Handbook, Section VI: Quality Systems (emphasis on program planning and management, including defining objectives and responsibilities)