Active listening is essential for effective communication. Here's a breakdown of the options:
* Capturing the respondent's tone by taking notes during the interview: While note-taking can be useful for remembering details, it doesn't necessarily indicate active listening. Active listening involves more direct engagement with the speaker.
* Maintaining eye contact: This is a powerful active listening behavior. It conveys interest, attentiveness, and respect. By maintaining eye contact, the interviewer signals that they are fully present and focused on the conversation.
* Repeating the respondent's answers to confirm them: This technique, known as paraphrasing, demonstrates active listening. By restating the respondent's answers, the interviewer confirms understanding and encourages further elaboration.
* Helping the respondent find the right words: While this can be helpful in some situations, it doesn't directly relate to active listening. It's more about assisting with communication than actively listening to the content.
In summary, maintaining eye contact and repeating the respondent's answers are strong indicators of active listening during an interview12.