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No.# B is correct

No.# Answers must be A and C

because B and D are not correct

No.# This is true

https://help.salesforce.com/s/articleView?id=experience.rss_case_creation.htm&type=5

No.# I think the proper way to fix this problem is A and D

No.# True

https://help.salesforce.com/s/articleView?id=platform.networks_setting_light_users.htm&type=5

No.# I think answer is A , B and D

A :
Omni-Channel routes work items from queues. By changing the record’s owner to a queue that has been configured for routing, you effectively trigger the routing process to test if the item gets pushed to an agent.

B :
Only users with Omni-Channel access (and assigned presence statuses) can receive routed items. Testing as such a user is essential.

C :
There’s no such “Debug Omni-Channel routing configuration” setting in Setup. You can monitor Omni-Channel routing with Supervisor or logs, but this option is made up.

D :
This lets you monitor real-time routing behavior — see agents’ statuses, routed work, and queues. It’s the right way to confirm items are being routed as expected.

E :
Not required. Opening a record doesn’t trigger routing ! assigning it to the queue does.

No.# I think A and C is the correct ones , here is why D can't be correct in this case :

Sends an automatic reply (like “Thanks, we received your case”).

Improves customer expectations, but doesn’t increase the number of transactions agents can handle.
It's a cosmetic improvement, not capacity.

While option A makes social customer service channel. Customers can message instead of calling.

It helps deflect calls and allows agents to handle multiple conversations asynchronously.

No.# Correct

https://help.salesforce.com/s/articleView?id=service.quick_actions_swarming.htm&type=5

No.# Correct answer is A

No.# Answer is C

No.# The best choice is A.

Screen flows can be built so that one click (or a few clicks) will spawn multiple “Activity” records. For example, a flow could present the onboarding steps, allow agent to enter a partner name, then automatically create the 10 required activities tied to that partner. The flow can loop, bulkify record creation, etc., saving the 20-minutes per activity cost.

It’s cost-effective because once built, agents use the flow repeatedly, no manual recreation.

A macro is weaker here because creating new records (especially several) via macro isn’t really what macros are meant for (they’re more about automating UI steps, not bulk record creation logic).

Einstein Case Wrap-Up doesn’t cover use case of generating required activities in onboarding; it’s not designed for that kind of structured task generation.

No.# answer is correct , must be D

No.# I think answer is D

There is no setting named "Enable case reopen" !

From what i found as a solution you can configure a flow to listen on changes and updates status to reopen if needed , so a macro basically is a series of actions to be performed within a single click by the agent to remove redundancy and focus on closing quickly tickets

No.# C is correct check this article :


https://stories.salesforcecodex.com/2023/03/salesforce/difference-between-on-demand-email-to-case-and-email-to-case/

No.# No i think answer is D

Because how would ou start an autolaunched flow ? You need a trigger (record creation/update, platform event, etc.).

Doesn’t solve “capturing details” from a live caller interaction.

But Open CTI , when a call comes in, Salesforce can “screen pop” a Flow.

This Flow forces the agent to capture required details, step by step.

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