Service-Cloud-Consultant Exam Dumps | Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple

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Salesforce.Service-Cloud-Consultant.v2024-05-23.q117
Question 85

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Question 85/117

Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.
What should a consultant recommend to meet the requirements?

A. Recent Items set to Account object.

B. History Utility in the Utility bar.

C. Actions & Recommendations component.

D. Screen flow launched from a global action.

Correct Answer: B

History Utility in the Utility bar is a feature that can enable service agents to share links to recently opened subtabs with other users to swarm on cases. History Utility is a tool that allows agents to view their recently accessed records or tabs in the service console. History Utility can help agents quickly return to a prior case and copy the URL of the subtab to share with other users. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_history_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_history_share.htm&type=5

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