Service-Cloud-Consultant Exam Dumps | Ursa Major Solar sells industrial equipment and privide support through voice channels as well mobie

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Salesforce.Service-Cloud-Consultant.v2024-05-23.q117
Question 70

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Question 70/117

Ursa Major Solar sells industrial equipment and privide support through voice channels as well mobie technicians.
When incident occur, high-priority customer have a dedicented phone number to call. Technicians must then be rerouted from the next scheduled word location to the high-prioity customer site.
What is the recommended solution?

A. Visual Remote Assistant

B. Field Service

C. Workforce Engagement

D. Incident Management

Correct Answer: B

Field Service is the recommended solution for Ursa Major Solar because it allows them to manage mobile workforces, optimize schedules and routes, and dispatch technicians based on skills and location. Field Service also integrates with voice channels and provides real-time visibility into service delivery1 Verified References: 1: Field Service Overview

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