Service-Cloud-Consultant Exam Dumps | Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm

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Question 38

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Question 38/117

Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?

A. Escalation rules

B. Quick Action

C. Apex trigger

Correct Answer: B

For agents wanting to launch a Slack Swarm for difficult cases, Quick Actions provide a straightforward and efficient way to initiate these collaborative efforts. Quick Actions can be configured to start a swarm directly from the Salesforce record, facilitating rapid cross-departmental collaboration in Slack. This approach streamlines the process of pulling in experts from various departments to work together on solving complex customer issues.

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