Service-Cloud-Consultant Exam Dumps | Universal Containers wants to Jet its customers interact real time with support agents from their computers

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Question 57

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Question 57/117

Universal Containers wants to Jet its customers interact real time with support agents from their computers and mobile devices What feature should a consultant recommend to meet this requirement?

A. Embedded Chat Service

B. Web-to-CaM

C. Experience Cloud site

D. Case Assignment Rules

Correct Answer: A

Embedded Chat Service is the feature that a consultant should recommend to meet the requirement of letting customers interact real-time with support agents from their computers and mobile devices. Embedded Chat Service is a feature that allows you to add a chat widget to any website or mobile app with a few lines of code.
Customers can initiate a chat session by clicking on the chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration. Verified References: [Service Cloud Consultant Certification Guide & Tips], Embedded Chat Service Overview

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