Service-Cloud-Consultant Exam Dumps | The support manager at universal containers has noticed an increase in average case age, which is negatively

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Question 24

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Question 24/117

The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should a consultant recommend?

A. Create a report using the Case Lifecyle report type

B. Create a report using the Case age report type

C. Create a report using the Case snapshot report type

D. Create a report using the Case historical trending report type

Correct Answer: C

A case snapshot report is a report that shows the values of selected fields at different points in time during the case life cycle. You can use this report to see how long a case spent in each status and what changes were made to the case over time. This report can help the support manager to research the situation and identify the causes of the increase in average case age. Verified References: Create Case Snapshot Reports

Recent Comments (The most recent comments are at the top.)

Salesforce Premi - May 27, 2025

Right Answer is A
The recommended reporting solution is a Case Lifecycle report type.
This report type provides a breakdown of how long cases have spent in each status during their lifecycle, allowing the support manager to pinpoint where delays are occurring and how long cases are remaining in a particular status.

Priyanka - Aug 25, 2024

right answer is A

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