Service-Cloud-Consultant Exam Dumps | AW Computing sells and supports personal computers and printers. There are times when support reps are

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Question 98/117

AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

A. Service requests are assigned to a quruc where the technician can accept it.

B. Service requests are scheduled using Salesforce Field Service.

C. Service requests are asstgred to the technician using Omnt-Channel.

D. Service requests art assigned by the support reps to trie technician

Correct Answer: B

Scheduling service requests using Salesforce Field Service is a solution that can ensure the repairs are completed in a timely manner by technicians with the appropriate skill set. Salesforce Field Service is a feature that allows administrators to manage the entire service lifecycle, from scheduling and dispatching to tracking and reporting. Salesforce Field Service can help assign service requests to the best available technicians based on their skills, location, availability, and priority, as well as optimize the routes and travel time for technicians.
Verified References: : https://help.salesforce.com/s/articleView?id=sf.field_service_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.field_service_scheduling_overview.htm&type=5

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