Service-Cloud-Consultant Exam Dumps | Universal Containers has recently implemented an Experience Cloud site to allow its customers to create

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Question 86

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Question 86/117

Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the support team on their behalf.
What should a consultant recommend to meet the requirement?

A. A sharing rule to ensure record access is granted based on the Experience Cloud site user role hierarchy

B. An organization-wide default of Public Read/Write on the Case object

C. A sharing set to grant the Experience Cloud site user access to records associated to their Contact record

Correct Answer: C

Using a sharing set is the most appropriate solution to ensure Experience Cloud site users can access only the cases where they are listed as the contact. This configuration aligns with Salesforce's security model, providing record access based on the user's relationship to the case via their Contact record, ensuring data visibility is restricted appropriately.

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