Service-Cloud-Consultant Exam Dumps | Universal Containers email policy requires that all email traffic remain within its firewall. Currently,

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Question 114

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Question 114/117

Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones.
Which solution should a consultant recommend?

A. Web-to-Case

B. Email-to-Case

C. Salesforce for Outlook

D. On-Demand Email-to-Case

Correct Answer: B

Email-to-Case is a solution that can meet the requirement of Universal Containers' email policy that requires all email traffic to remain within its firewall. Email-to-Case allows administrators to set up an email service that runs on their own servers and converts email messages into cases in Salesforce. Email-to-Case does not require any email messages to be sent or received outside the company's firewall, unlike On-Demand Email-to-Case. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_email_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_email_email2case.htm&type=5

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