Service-Cloud-Consultant Exam Dumps | Universal Containers (UC) wants to automate the process of case creation. While conducting a business

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Question 9

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Question 9/117

Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

A. Web-to-Case

B. Outlook Integration

C. Email-to-Case

D. On-Demand Email-to-Case

Correct Answer: C

Email-to-Case is a Service Cloud feature that allows you to automatically create cases from incoming emails sent to your company's support addresses. Email-to-Case can handle emails with attachments up to 25 MB in size (minus any text in the email). Email-to-Case also preserves email formatting and supports HTML emails with embedded images. Email-to-Case is suitable for customers who provide digital pictures of their problems as attachments. Verified References: Service Cloud Consultant Certification Guide & Tips, Email-to-Case Overview

Recent Comments (The most recent comments are at the top.)

Gon - Mar 16, 2025

Answer sfenks : You are wrong man. On-Demand Email-to-Case cannot have attachments larget than 25mbs but Email-to-Case can
C is correct answer

sfenks - Jul 13, 2024

that´s wrong. email mostly cannot have attachments larget than 25mbs as in your own explanation.Therefore the answer is Web-to-Case

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Question List (117q): Question 1: Cloud Kicks has millions of customers. Only a small percenta...; Question 2: Metrics show that Universal Containers has a high call aband...; Question 3: Universal Containers has defined a set of steps that each Ca...; 5 commentQuestion 4: Universal Containers (UC) is updating the Service Cloud cons...; Question 5: Cloud Kicks (CK) provides support through Web-to-Case. 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