Service-Cloud-Consultant Exam Dumps | Universal Containers wants to implement a customer service community. The goal of the community is to

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Question 49

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Question 49/117

Universal Containers wants to implement a customer service community.
The goal of the community is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

A. Create a sharing rule to share the contact record with the community member.

B. Change the org-wide default for cases and contacts internal access to private.

C. Set up a sharing set to grant access based on the community member's contact record.

D. Update the case assignment rule to add the community member to the predefined case team.

Correct Answer: C

Setting up a sharing set to grant access based on the community member's contact record is a solution that can implement the requirement of enabling community members to access, create, and manage cases online. A sharing set is a feature that allows administrators to grant access to records for community users based on their user profile and a common field on the user and parent records, such as the contact or account fields. A sharing set can help ensure that community members can only see and edit their own cases or cases related to their contact or account. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.networks_sharing_set.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.networks_sharing_set_create.htm&type=5

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