Service-Cloud-Consultant Exam Dumps | Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case

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Salesforce.Service-Cloud-Consultant.v2024-05-23.q117
Question 10

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Question 10/117

Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues.
The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots.
What should a consultant do to address the risk?

A. Conduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the required healthcare compliance standards.

B. Share information about bot security, availability, and confidentiality of healthcare data found on Salesforce Trust and Einstein Platform Compliance.

C. Create a bot in the production org and use the information captured in Conversation Logs to confirm that no healthcare data was discussed.

Correct Answer: B

Addressing compliance concerns, particularly with HIPAA, involves demonstrating the security measures and data handling protocols Salesforce employs. Sharing detailed information about how Salesforce and its Einstein Platform ensure the security, availability, and confidentiality of healthcare data helps mitigate risks and assures stakeholders of compliance with regulatory standards.

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