Name: Salesforce.Service-Cloud-Consultant.v2024-05-23.q117 Question 116
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Question 116

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Question 116/117

How should a consultant configure a report that shows the average number of days that Cases stay open?

A. Create a report snapshot of the number of open Cases each day.

B. Use the standard Case Age field on the report.

C. Create a formula field on Case to calculate the average age.

Correct Answer: B

The standard Case Age field in Salesforce reports is designed to track the duration for which a case remains open. By including this field in a report, consultants can easily calculate and analyze the average number of days that cases stay open, providing valuable insights into case resolution times. This metric is crucial for understanding the efficiency of the service team and identifying areas for process improvement. The Case Age field automatically calculates the time from case creation to closure (or the current time if the case is still open), making it a straightforward and effective way to monitor case resolution performance without the need for custom calculations or snapshots.

Recent Comments (The most recent comments are at the top.)

9999 - Oct 08, 2024

B is correct, age field is available in case reports

nhtdat - Jul 15, 2024

The answer is C because object Case does not have a standard Age field.

nhtdat - Jul 15, 2024

The answer is A because object Case does not have a standard Age field.

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