Service-Cloud-Consultant Exam Dumps | Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password

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Salesforce.Service-Cloud-Consultant.v2024-05-23.q117
Question 63

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Question 63/117

Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password requests.
Agents will typically select an email template with password reset instructions, send an email to the customer, and update the case status to 'Responded'.
What is the recommended feature to improve productivity?

A. Quick Text

B. Service Console

C. Lightning Utility Bar

D. Macros

Correct Answer: D

Macros are a feature that can improve productivity for service agents who spend a lot of time on similar cases, such as reset password requests. Macros are tools that allow agents to automate common or repetitive tasks on a record, such as sending an email or updating a field. Macros can help agents save time and avoid errors when working on similar cases. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_macros_create.htm&type=5

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