Name: Salesforce.Service-Cloud-Consultant.v2024-05-23.q117 Question 67
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Question 67

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Question 67/117

Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.
Which functionality should a consultant recommend to meet these requirements?

A. Slack Connect

B. Email-to-Case

C. Web-to-Case

Correct Answer: C

To enable customers to add digital files to case records, Web-to-Case is a suitable functionality. This feature allows customers to submit cases through a form on the company's website and attach files relevant to their cases. Salesforce then automatically creates a case record with the attached files, streamlining the process for both customers and service agents and ensuring that all pertinent information is readily available for case resolution.

Recent Comments (The most recent comments are at the top.)

Abdullah - May 28, 2025

Web to Case does not support case attachments.

Pera - Sep 30, 2024

Web-to-Case does not accept any attachment. Correct answer is B - Email-To-Case.

maygem - Jul 10, 2024

This is not true. The answer should be email-to-case. Per Salesforce documentation, "With standard functionality it is not possible to include attachments when cases are created via web-to-case." It's on the roadmap but has not been implemented. https://help.salesforce.com/s/articleView?id=000386429&type=1
https://ideas.salesforce.com/s/idea/a0B8W00000GdjYHUAZ/allow-webtocase-to-support-case-attachments

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Question List (117q): Question 1: Cloud Kicks has millions of customers. Only a small percenta...; Question 2: Metrics show that Universal Containers has a high call aband...; Question 3: Universal Containers has defined a set of steps that each Ca...; 5 commentQuestion 4: Universal Containers (UC) is updating the Service Cloud cons...; Question 5: Cloud Kicks (CK) provides support through Web-to-Case. 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