Service-Cloud-Consultant Exam Dumps | A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices

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Question 46/117

A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices and update their contact information by mailing paper payslips back to the company.
What is the recommended solution to meet the requirements?

A. Service Cloud Voice with Tele-pay

B. Einstein Bots with check processing

C. Experience Cloud with payment processing

Correct Answer: C

For a B2C company looking to decrease service costs and modernize how customers pay invoices and update contact information, implementing Experience Cloud with payment processing capabilities is recommended.
This solution provides a secure, online platform where customers can manage their accounts, make payments, and update personal information, eliminating the need for paper-based processes. This digital transformation streamlines operations, improves customer convenience, and reduces service costs associated with manual, paper-based tasks.

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