Service-Cloud-Consultant Exam Dumps | Cloud Kicks (CK) often needs to seek assistance within its organization to resolve cases with its customers.

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Question 44

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Question 44/117

Cloud Kicks (CK) often needs to seek assistance within its organization to resolve cases with its customers.
Sometimes, CK needs partners to engage as well. CK
wants a solution that is the most effective for case communication while documenting the conversation history.
Which feature should the consultant recommend to meet the requirement?

A. Send Email Quick Action to loop in the stakeholders,

B. Use Slack for Service for Case Swarming.

C. Use child Cases to interact with the partner.

Correct Answer: B

Using Slack for Service for Case Swarming is the most effective solution for Cloud Kicks (CK) to seek assistance within its organization and from partners to resolve customer cases while documenting the conversation history. Case Swarming is a collaborative approach where a case is brought to a broad group of potential solvers without being assigned to a specific individual. Slack for Service facilitates real-time communication and collaboration across different teams and partners, allowing for a more dynamic and effective problem-solving process. This approach not only helps in quickly addressing complex issues but also ensures that all communications and resolutions are documented within the case history, maintaining a comprehensive record of interactions and solutions.

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