Service-Cloud-Consultant Exam Dumps | Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party

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Salesforce.Service-Cloud-Consultant.v2024-05-23.q117
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Question 93/117

Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

A. Service Cloud Portal

B. Customer Community Login

C. High Volume Customer Portal

D. Partner Community Login

Correct Answer: D

Partner Community Login is an Experience Cloud license that allows external users such as partners or resellers to access Salesforce features such as reports, dashboards, leads, opportunities, etc. This license also allows external users to run reports as specified users, which means they can see report results based on another user's data access level. This license meets the requirements of external support managers who need to view and execute reports with this ability. Verified References: [Experience Cloud User Licenses]

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