Service-Cloud-Consultant Exam Dumps | Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues

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Question 36

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Question 36/117

Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.
What is the recommended feature to meet the requirements?

A. Self Service Knowledge

B. Workforce Engagement

C. Incident Management

D. Video Support

Correct Answer: C

Incident Management is the recommended feature to meet the requirements, because it allows UMS to create incidents that represent service disruptions or outages, and link them to related cases and work orders. Incident Management also enables UMS to communicate with customers and internal teams about the incident status, impact, and resolution through email templates, chatter posts, and web pages. Verified References: : Incident Management Overview

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